Complaints & Content Standards

Last updated: 10 October 2026

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Making a complaint

We want to put things right. Email support@ajamax.com or use our contact form, telling us your account email and what went wrong. We'll acknowledge your complaint within 2 working days and aim to resolve it within 14 days.

Content standards

AJAMAX+ is an on-demand programme service. We apply age ratings and content information to help you choose what to watch, and restrict Kids profiles to U and PG titles. If you think a programme breaches content standards (for example harmful or offensive material, or incorrect age rating), please tell us and we'll review it promptly.

If you're not satisfied with our response about content standards, you can contact Ofcom at ofcom.org.uk.

Billing disputes

For payment issues please contact us before raising a chargeback with your bank — we can usually resolve things faster.