Help Centre

Getting started

How do I sign up?

Go to the home page, enter your email and follow the steps to choose a plan. Your free trial starts immediately.

What does it cost?

See the plans on our home page. All prices include VAT.

Can I try it for free?

Yes — new members get a free trial. We'll email you before it ends.

How do I add or edit profiles?

Choose “Manage profiles” from the profile menu in the top-right corner or on the “Who's watching?” screen.

How do I change my plan?

Go to Account → Membership and choose a new plan.

I forgot my password

Use “Forgot your password?” on the sign-in page and we'll email you a reset link.

Which devices can I use?

Any modern browser on computers, phones and tablets. See Supported devices for details.

The video keeps buffering

Check your connection speed (we recommend 5 Mbps for HD, 8 Mbps for Full HD), close other apps using bandwidth and try refreshing the page.

Can I continue where I left off?

Yes. We save your place automatically — look for the “Continue watching” row.

How do I cancel?

Go to Account → Cancel membership. You keep access until the end of your billing period.

When will I be charged?

At the end of your free trial and then on the same date each month or year.

Can I get a refund?

See our Cancellations & Refunds policy.