Cancellations & Refunds
Last updated: 10 October 2026
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Cancelling your membership
You can cancel at any time from your Account page. Your membership will stop at the end of your current billing period and you won't be charged again. There are no cancellation fees.
Free trials
If you cancel during your free trial you won't be charged at all.
Your 14-day right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have 14 days to cancel a contract for digital services. When you sign up you ask us to start your membership straight away. Even so, if you cancel within 14 days of your first paid billing date we will refund that payment in full — no questions asked.
Annual plans
If you cancel an annual plan after the first 14 days you'll keep access until the end of the year you've paid for. We don't offer partial refunds except where required by law.
Faults
If the Service isn't working properly, please contact us at support@ajamax.com. Under the Consumer Rights Act 2015 you may be entitled to a repair, replacement or price reduction.
How refunds are paid
Refunds go back to your original payment method within 14 days of being approved.